Here are some of our most frequently-asked questions regarding the data extract.

I've made a change in the MIS, when will it appear in Satchel One?

Any changes made in your MIS system can take up to 24 hours to be reflected on Satchel One. If the changes you have made in your MIS have not appeared on Satchel One within 24 hours, please get in touch with us directly.

Student leavers are still showing in Satchel One, why?

We never automatically delete accounts to avoid accidental deletions due to import related errors. We encourage admins to delete leaver accounts as soon as possible to ensure GDPR compliance. You can do this via Admin → Manage users

Please take extra care and make sure the Leavers you delete are correct, as the deletions are irreversible.

Why haven't student emails been imported?

Student emails will be automatically imported into their Satchel One accounts only when the student has an email address entered in the Work email address field for them in the MIS before their account is created on our platform. If an email is added to the Work email field in the MIS after a student’s Satchel One account is created, the email will not be automatically imported to our platform. 

If you'd like to update student email addresses in bulk, you can do this from the Update email option in Admin → Manage Users → Update emails. You can download the CSV file, populate it with the correct emails and upload the same document back to the platform.

Why are old classes still showing in My Classes?

As our priority is the preservation of data, we do not remove class-teacher links within the same academic year. This is to ensure that each teacher continues to have access to their Gradebook for any given class they have taught that year, as well as preserving student submissions. This should not prove to be inconvenient, as teachers can simply favourite their current classes to bring them to the top of their My Classes. Or, when setting homework, they can begin typing the name of the class they wish to set homework for, and the class groups drop down list will filter accordingly. Teacher class lists will be refreshed at start of the new academic year.

Can we integrate our single sign-on with Satchel One?

Satchel One integrates with several single sign-on options: RM Unify, Active Directory, Google Single Sign On, and Office 365. You can enable or manage an integration via Admin → Settings → Single Sign-on.

We already have Groupcall Xporter, do we still need to run the installation instructions for Satchel One?

If you already use Xporter and XoD for other services, the only thing you need to do is consent for our application to have access to your data. Go to Admin→ Settings→ Data permissions and click Consent to give us access to the dataset of your choice.

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