If you see an error message about your email being already taken, this means there is already a Show My Homework account with that email address on file. 

Why does this happen?

You may already have an account set up with us. Alternatively, your email address could be registered to your child's student account. 

What can you do to resolve this? 

  1. If you already have an account set up, you can reset your password.
  2. If your email is registered to your child's account, they can update the email address on their account by using a recovery PIN to reset their login details. Once the email has been freed up, you can continue creating your SMHW account. 

If you continue to experience difficulties creating or accessing your account, please get in touch with the school who will be able to further assist. 

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