As a parent, you will receive a login letter from your child's school with a code that you will need to use to create your Satchel One parent account.

If you have signed up already, you can log in using your email 

Log in to your account

Once you have created your account using your parent code, you can access your account on any device using your email address and password.

  1. Go to our login page or open our mobile app
  2.  Enter your child’s school (search by postcode)
  3.  Type your email address and password
  4.  Log in

Forgot password?

To reset your password, click on "Forgot password?" on the login page or on the mobile app. 

Type in your email and password reset email will be sent to you. Follow the instructions we sent you to create a new password.

💡Top tip: If you do not see the password reset email in your inbox, you may want to check your junk or spam folder.

If your email is not recognised, please contact the school directly. For security reasons, we will not be able to assist any further.

Sign up as a parent

To create your account, you will need a parent code. This will be provided by the school, but if your child already has access to their account, they can get the code for you! 

You can use the same code to create up to 5 parent/guardian accounts, so feel free to share this with those that need access to your child's homework details.

Once you have your code, follow these instructions to create your account:

On the website:

  1. Visit our sign up page
  2. Search for your child's school (by name or postcode)
  3. Enter your parent code below
  4. Tick "I am not a robot" and complete any security tasks if necessary.
  5. Click Submit
  6. Follow the instructions to create your account.

On a mobile device

Using a smartphone or tablet? Download our iOS (Apple) or Android app.

  1. Search for your child's school (by name or postcode)
  2. Tap Log in with a PIN or parent code
  3. Enter your parent code
  4. Follow the instructions on the screen to create your account.

Your account is now set up! You will no longer need your parent code. Moving forward you can access your account using your email and password combination. 

Parent code expired?

If you already have an account, you no longer need a parent code, simply reset your password.

If your code expired or got lost before you managed to create an account:

  • you can request the parent code from the school or
  • ask your child to log in to their account on a web browser and go to Account Settings

Assisting with student logins

Has your child forgotten their login details? As a parent, you should be able to assist.
 
Open the Satchel One app and from the Menu go to Settings > Student management. You will be able to see the student PIN which they can use to reset their details. 

The PIN is also visible on the website, right on your dashboard.

If your child does not have a PIN, please contact the school directly. Learn more about Logging in as a student.

Did this answer your question?